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Upcoming Days Closed

We will be closed the following upcoming dates:

- Thursday/Friday, Sept 21st & 22nd

We apologize for the inconvenience and appreciate your patronage.

Shipping & Return Policies

SHIPPING POLICY

At Marvolus.com, you can trust that your order will be quickly processed and safely delivered. We offer several shipping options on all domestic orders placed, without a minimum order size. When you place an order, we will estimate the shipping charges based on the shipping method you select, your shipment's destination, and weight and dimensions of the items ordered, excluding any applicable sales tax.

SHIPPING TIMES

We understand that getting your items quickly is important to you, so we aim to process your order quickly. The time it takes to deliver your order can vary, depending on the product's inventory status and the shipping carrier's time in transit. Marvolus aims to ship orders from in-stock inventory within two business days following the business day your order was received. For larger truck orders, please allow for a longer lead-time of up to 5 to 10 days. This is our internal processing time, and does not include the carrier's own shipping time.

DELIVERY OPTIONS

During checkout, the following options may be available to you: UPS Next Day Air, 2nd Day Air, and regular UPS Ground service for United States shipping destinations, and UPS Standard or Expedited service for Canadian destinations . We are not able to ship via the United States Postal Service. For orders that exceed UPS size and weight limitations, we ship common carrier. If you'd prefer to use your own account with a truck company, please specify your choice in the "Order Comment" section during checkout or Contact Us by phone or email. Otherwise, we will choose a reputable carrier for you. Please note that not all products have the same shipping options. You are welcome to Contact Us for more details on a specific product.

INTERNATIONAL ORDERS

Orders placed online can ship to destinations within the United States and Canada. Since some products cannot be shipped to international destinations, please call us at 1-800-236-0553 to place an international phone order or to obtain a freight quote. You may also email us via our Contact Form.

ORDER NOTIFICATIONS & TRACKING

Shortly after you place your order, we will send you an email confirming your order. After the order leaves the warehouse, we will send you another notification with tracking details. You can always check the status of your order by logging into your account and clicking "My Orders" on the left side. Please note that to aid in faster processing and delivery, UPS may not location-scan all packages in a shipment. Often, packages are bulk processed and may only be scanned after they arrive at a regional UPS hub, or at the time of delivery. Therefore, tracking information may not be available for all packages prior to the estimated delivery date. If you have any questions about the status of your order or delivery times, feel free to call Customer Service at 1-800-236-0553, or submit a request via email using the online Contact Form.

BACKORDERS

While we strive to maintain ample stock of all items in our catalog, occasional manufacturing delays or quantity requirements on production may limit quantities on hand. If this should occur, the backordered item will be shipped as soon as it becomes available, and we will invoice you separate shipping charges with each shipment. We reserve the right to ship partials without notice. If the backorder is large or affects the nature of the order, we will contact you.

RETURN POLICY

Marvolus's goal is your complete satisfaction with your purchase. If you are dissatisfied with your order for any reason, you can return your items for a refund as long as the item is unused, undamaged, and in the original cartons and is returned within 15 days of delivery. Please note that unauthorized returns will not be accepted. We will charge a 15% Restocking Fee on all returns of merchandise, unless the returned items have been determined to be defective. If you have received items that you are not satisfied with, please call Customer Service at 1-800-236-0553 to obtain a return authorization number (RA#) and the return shipping address. Please provide the reason for the return along with your order date. Returns must be shipped pre-paid and insured, with the RA# appearing on all cartons. Returns without an RA# number will not be accepted. Please note that the following items cannot be returned or refunded: Special-order production runs, custom displays, and customized products (including orders with custom text, imprinting or graphics).

WARRANTIES & REPLACEMENTS

Marvolus is committed to providing our customers with well-designed and well-made solutions at very competitive prices. Please note that, unless otherwise stated in particular product's description, all of the products sold by Marvolus are sold "as is" without a warranty of any kind. Realizing that we are only human, it is understandable that mistakes occasionally do occur. Therefore, if your merchandise has arrived defective, please contact us within 2 business days of receipt to request a replacement.

CANCELLATIONS & CHANGES

Any cancellations or changes to your web order may require additional credit card processing fees, depending on how much of the order has been processed. Cancellations, subtractions or reductions from an online order may result in a processing fee of up to 10% or $5.00 (whichever is higher), which will be deducted from any credit card refund that might be due. You can avoid these fees by calling in or emailing us your cancellation request within 2 hours of placing your order. Here is our Contact Information page.

DAMAGED OR MISSING MERCHANDISE

We are truly sorry for any inconvenience that results from damaged or missing merchandise. Please use the following procedures:

  • Missing Merchandise: Please let us know immediately if you discover that merchandise is missing. Contact Customer Service at 1-800-236-0553 or email us using our Contact Form.
  • Damaged Merchandise in UPS Shipment: If damage occurs in transit, notify us immediately so we can submit a claim with UPS. Do not return merchandise unless we instruct you to do so. Save all packaging materials because UPS may return for an inspection.
  • Damaged Merchandise in Truck Shipment: Do not refuse or return damaged goods to us. Note damage on both the driver's copy and your copy of all delivery documents. Have the driver sign both copies. You can now file a claim with the carrier. If concealed damages are found, keep the cartons and call the carrier to request an inspection along with an inspection report. We inspect all cartons before shipping, and the carrier is responsible for their safe arrival.

EXCHANGES

We do not currently offer exchanges at Marvolus.com. If you would like a different item than what you ordered, simply place a new order and return the items from your first order, following the guidelines of our return policy.

REFUND PROCESS AND TIMEFRAME

Marvolus processes most returns within 20 business days of receiving the returned merchandise to our warehouse. You will receive an email confirmation or mailed credit notification once your return is processed. Please note that once we initiate the credit for your return, the credit or debit card company that issued the credit determines the date the refund will post to your account. It may take up to two billing cycles for the credit transaction to appear on your billing statement. For exact posting dates, please contact your credit or debit card company directly.

QUESTIONS? WE’RE HAPPY TO HELP

If you have any questions about our shipping or return policies, please don't hesitate to call us toll-free at 1-800-236-0553, Monday through Friday, 9am - 5pm (CT). To send an email, please use our contact form.