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Upcoming Holiday Closing

Our Warehouses and Offices will be closed on these days for a holiday:

- Monday, May 29

- Wednesday May 31st, Thursday June 1st

We apologize for the inconvenience and appreciate your patronage.

Company Policies

When you choose Marvolus.com for your business marketing displays, your experience should be hassle-free and stress-free. With that in mind, our policies are straight forward, simple, and easy to understand. These Company Policies apply anytime you use our site for any reason, including browsing, registering an account, or purchasing products.

PRICE POLICY

Yes, we're only human and we do make mistakes. While we really do try to review and present the information on our website and literature as accurately as possible, production and transportation costs may go up or down after we've posted price information, and that may result in changes in prices. We reserve the right to make changes to our products without notice for any reason, including to improve the design or quality of our products, and to make comparable substitutions when necessary. All typographical errors are subject to correction, and all prices are subject to change without notice. If you discover after placing an order that there was an error affecting the pricing of a product, we reserve the right to cancel your order and refund your payment. All prices listed are before tax and shipping are calculated. The final price of the product is the price listed in the shopping cart at the time you press the "Order" button.

PAYMENT OPTIONS

The following payment methods are available during the checkout process:

  • Visa, MasterCard, American Express and Discover.
  • PayPal

Opening a Business Account with Net 30 Payment Terms: To establish credit with Marvolus, your opening order must exceed $500, and you must fill out and submit a Credit Application for our review and evaluation. We will require the names of 5 suppliers to conduct a credit survey. Allow 5 additional business days for us to conduct your credit survey. If you are approved for net 30 payment terms, we will create a Marvolus.com account for you. You will then receive a welcome email with a temporary password. To place an order you must be logged into your account. During the checkout process select "Net 30 Account" under Payment Information. If you have special shipping instructions or want to include a purchase order number, please enter that information in the Order Comment field at the end of the checkout process. If you'd prefer to email an actual copy of your purchase order, please send it to orders@marvolus.com. You may also fax it to 1-888-840-4311.

NO MINIMUM ORDER SIZE

While we do not limit order sizes, if you order more of a given product than we have in stock, we may be unable to ship that product immediately. Please check BACKORDERS below for more details.

ADDITIONAL SHIPPING FEES

UPS fees include a $2.50 HANDLING CHARGE added by Marvolus for each package. Any additional UPS fees (such as an $8.50 ADDITIONAL HANDLING charge, a $40.00 LARGE PACKAGE SURCHARGE, or a FUEL SURCHARGE) will be added to the invoice, as applicable. Please see UPS's website for details.

RESALE & TAX INFORMATION

We charge all applicable taxes for online orders, when a state's tax authority has mandated the tax collection. This is our policy even if your company is tax exempt. Only phone orders, fax orders and email orders are eligible for tax exempt purchases, once your tax exempt status has been verified. Once an order has shipped, we cannot refund taxes that you may have paid on orders placed online. Please note that we are headquartered in Illinois.

SHIPPING INFORMATION

  • Shipping Method: During checkout, you may have the following options: UPS Next Day Air, 2nd Day Air, and regular UPS Ground service for U.S. shipping destinations, or UPS Standard or Expedited service for Canadian shipping addresses. We do not ship via the United States Postal Service. For orders that exceed UPS size and weight limitations, we ship by common carrier. If you'd prefer to use your own account with a trucking company, please specify your choice in the "Order Comment" section during checkout or Contact Us by phone or email. Otherwise, we will choose a carrier for you. Please note that not all products have the same shipping options. You are welcome to Contact Us for more details on a specific product.
  • Arrival Time: The sum of Processing Time and Shipping Time (see below) is the total amount of time (in business days) it will take for your order to arrive. All times are estimates, so please plan accordingly. If you need something more quickly than outlined below, please call customer service at 1-800-236-0553. We will do everything reasonably possible to get your order to you when you need it. Making customers happy is our highest priority.
  • Processing Time: This is the amount of time (in business days) required to produce and package your order. The day your order is received is not counted. In addition, weekends and holidays are not counted as business days. For smaller, UPS-shippable orders, we endeavor to ship in-stock inventory within two business days following the business day your order was received. For larger truck orders, please allow for a longer lead-time of up to 5 to 10 days . Feel free to call us at 1-800-236-0553 to obtain an exact ship date for your order.
  • Shipping Time: After the package has been picked from the production facility, Shipping Time is the amount of time in transit (in busines s days) the carrier requires to deliver the package. The day that the package is picked up is not counted as part of the Shipping Time.

WARRANTIES & REPLACEMENTS

Marvolus is committed to providing our customers with well-designed and well-made solutions at very competitive prices. Please note that, unless otherwise stated in a particular product's description, all of the products we sell are sold "as is", without a warranty of any kind, except as provided herein. We are sorry for any inconvenience that results from damaged or missing merchandise. Please use the following procedures for the following issues:

  • Missing Merchandise: Please let us know immediately if you discover that merchandise is missing from any order you receive from us. Contact Customer Service at 1-800-236-0553 or email us using our Contact Form.
  • Defective Merchandise: Realizing that we are only human, please understand that mistakes rarely do occur . Therefore, if your merchandise has arrived defective, please contact us within 2 business days of receipt to request a replacement.
  • Damaged Merchandise in UPS Shipment: If damage occur s in transit, notify us immediately, so we can issue a claim with UPS. Do not return merchandise unless we instruct you to do so. Save all packaging materials because UPS may return for an inspection.
  • Damaged Merchandise in Truck Shipment: Do not refuse or return damaged goods to us. Instead, note damage on both the driver's copy and your copy of all delivery documents. Have the driver sign both copies. You can now file a claim with the carrier. If concealed damage is found, keep the carton and call the carrier to request an inspection along with an inspection report. We inspect all cartons before shipping, and the carrier is responsible for their safe arrival.

CANCELLATIONS & CHANGES

Any cancellations or changes to your online order may require additional credit card processing fees, depending on how much of the order has been processed. Cancellations, subtractions or reductions from the online order may result in a processing fee of up to 10% or $5.00 (whichever is higher), which will be deducted from your credit card refund. You can avoid these fees by calling or emailing us your cancellation request within two hours of placing your order. Here is our Contact Form page.

BACKORDERS

While we strive to maintain ample stock of all items in our catalog, occasional manufacturing delays or quantity requirements on production may limit quantities on hand. If this occurs, we will ship the backordered item as soon as it becomes available, and we will invoice you separate shipping charges with each shipment. We may make partial shipments without notice. If the backorder is large or affects the nature of the order, we will contact you before processing it.

RETURN POLICY

Our goal is to ensure your complete satisfaction with your purchase. If you are dissatisfied with your order for any reason, you can return your items for a refund as long as the item is unused, undamaged, and in the original cartons and is returned within 15 days of delivery. We will charge a 15% Restocking Fee on all returns of merchandise, unless the returned items have been determined to be defective. If you have received items that you are not satisfied with, please call Customer Service at 1-800-236-0553 to obtain a return authorization number (RA#) and the return shipping address. Please provide the reason for the return along with your order date. Returns must be shipped pre-paid and insured, with the RA# appearing on all cartons. Returns without an RA# number will not be accepted.

Please note that the following items cannot be returned or refunded: Special-order production runs, custom displays, and customized products (including orders with custom text, imprinting or graphics). We also cannot be responsible for any errors you may make when ordering a customizable product. Also, please understand that sometimes the color of a product as it appears on a website can be a bit different than the color of the product in person. We will accept returns as long as you and the product conform to our return policy.

REFUND PROCESS AND TIMEFRAME

We process most returns within 20 business days of receiving the returned merchandise to our warehouse. You will receive an email confirmation or mailed credit notification once your return is processed. Please note that once we initiate the credit for your return, the credit or debit card company that issued the credit determines the date the refund will post to your account. It may take up to two billing cycles for the credit transaction to appear on your billing statement. For exact posting dates, please contact your credit or debit card company directly.

EXCHANGES

We currently do not offer exchanges at Marvolus.com. If you would like a different item than what was ordered, simply place a new order and return the items from you first order, following the guidelines of our return policy.

PRIVACY POLICY

Our customers' privacy is vital in any transaction that takes place at Marvolus, and we have implemented many precautions to protect customer information, both online and offline. We will not sell, rent, or give your personal information to third parties for any amount of money other than the following instances. If your order contains merchandise that is only stocked at one of our trusted manufacturing partners' warehouses, we will share your contact and shipping information with our partner in order to drop ship the merchandise to you, and to ensure that you're kept up-to-date regarding the delivery of your order. Additionally, we may contact you from time to time by phone, email, or regular mail regarding your order, Marvolus's information, details of special sales and other offers, or to simply keep in touch with you. In any legal action or dispute resolution, we will be permitted to use all available information. Please note that we use MailChimp to send our email marketing campaigns. If you have additional questions about our privacy policy, please Contact Us.

IMPORTANT NOTICE

Your order is also covered by our Additional Terms and Conditions, which details the legal mumbo jumbo, and are an important part of our business relationship and online contract with you. Your placement of an order with www.marvolus.com confirms your acceptance of these terms and policies

QUESTIONS? WE'RE HAPPY TO HELP

If you have any questions about our policies, please don't hesitate to call us toll-free at 1-800-236-0553, Monday through Friday, 9am - 5pm (CT). To send an email, please use our contact form.